Some of her articles include:

Click here to view these quality articles [Ezine Articles Expert]

The Commercial Support Unit North East is a new organisation (Spring 2010) developed to address the ambitions and objectives of the local health economy in becoming more commercially effective.

You can find out more about our language services for the public sector on our website.

Prestige Network was pleased to become the preferred provider for the Avon & Wiltshire Mental Health Partnership NHS Trust when it adopted a concept of Trust-wide provision of language services in 2008. We have now worked with most business units within the Trust and requests for our services have shown a steady increase. More than a year down the line, we are very happy with the way the relationship with the Trust is progressing.

And the customer agrees – “Prestige Network puts a lot of thought into the choice of interpreters and translators and we feel reassured about the level of training and skills of their linguists. Our confidence in Prestige Network is also influenced by other factors – interpreters on our assignments have to deal with complex issues and situations. This is not always an easy task, but is one which Prestige Network’s linguists rise to admirably.”

We have found that there is an increasing use of language services by the legal profession with, for example, more and more legal firms providing services and supporting non-English-speaking clients.

With that in mind, we have produced the following guide to using language services for the Legal sector.

What to look for when choosing a language provider:

• How long has the company been established?
• What range of services do they offer?
• How much experience do they have providing the kind of service you need?
• How well do they know the market you operate in?
• How much experience do they have providing services for the language you need?
• Is the company accredited by the relevant Language Quality Assurance organisations?
• Are their translators and interpreters industry aware?
• Are their translators and interpreters culturally aware?

What You need to do

Good communication between you and a language services company is the starting point for ensuring that you achieve the best for your non-English speaking clients. Preliminary preparation is very useful.

When you make a booking, bear in mind these tips for getting the best results:

• Have as much information on the assignment available as possible, including any relevant documents to be translated
• If you know which language and which dialect is required, please inform us. We can help you, if you are unsure
• In many cases, language support can be provided very quickly, but it’s best to make arrangements in advance
• Clarify any unusual procedures or regulations involved
• Be clear about the deadlines you need to be met
• If the booking is for an on-site interpreter, be ready to confirm the date, duration and location
• If you have used the company’s services before, have your account details to hand

What the language services provider needs to do

As soon as the provider receives the go-ahead, they will find their best match of interpreter/translator skills and availability for your assignment.

When finding an interpreter or translator for you, the operations team needs to ensure that he/she has an appropriate qualification in legal work (such as a Diploma in Public Service Interpreting – Law Option, or an MA in Translations and Interpreting).

Other considerations in choice of linguist could include:

• Gender
• Social/ethnic issues
• Age
• Dialects

The linguist will be briefed with as much information as is available, including any factual information and background documents about the case.

For face-to-face interpreting, a pre-session could be arranged between you and the interpreter before the client arrives. This would give you the opportunity to go through:

• Factual information about the case
• The aim of the session
• Any technical terms you expect to use during the session

If you require any help please contact Prestige Network’s legal services team on 01635 292 784 or email legal@prestigenetwork.com

Find out more about how partnering with Prestige Network can enable your local authority to extract best value from its services or call our local authority specialists on 01635 866888.

The main findings are:

• 95% of respondents said that they would recommend us to other colleagues, companies or business partners
• 96% of respondents said they would be confident to use Prestige Network’s services again

Many thanks to all our customers for taking the time to reply to our survey and for the valued feedback we received. Listening to our customers is of utmost importance to us and we believe this has helped to pave the way for Prestige Network’s continued success over the last 18 years.

Call 01635 292 789 now to see what we can do for you.

We asked our staff what they thought were the USP (unique selling points) of Prestige and their responses are below:

• “We Care” and “We listen” to our customers requirements.
• We have one of the largest linguist databases in the UK (over 5000).
• Our product range is also the most diverse.
• As we are a family run company – there is more involvement in the business so technically the founders are still close to the business unlike many other companies our size. This has an effect on the quality of service received by clients.
• Delivery.
• Providing exactly what customer wants – i.e. fulfilling the exact requirement.
• Family Business, small enough to care, big enough to deliver!
• Our personal service.
• Quantity with Quality.
• Our ‘can do’ attitude.
• We are able to provide rare languages.
• We have the flexibility and we listen to the clients. We have no set price list, unlike our competitors. We are not a rigid company in terms of our thinking and capability as we have the resources and expertise to deliver according to the client’s needs.
• The determination to succeed.
• The best quality and everything is possible for Prestige…
• We care.
• Two rocks (the Co-Founders: Shohreh & Shawn Khorassani)

Supporting the legal sector with legal translation and legal interpreting services takes many forms – from working with litigation attorneys and solicitors at court hearings, patent hearings, and fraud cases, to helping out in personal injury claims and matrimonial arbitration to legal document translating services and court transcripts.

Meryem Skinner, Operations Manager at Berkshire-based Prestige Network (with specific responsibility for the legal division), said: “We have always seen the provision of our services to the legal profession as a very important part of what we do. Different skills are employed in the translation of a legal document to those used in supporting an international arbitration case and we ensure that translators and interpreters are hand picked to suit specific tasks.

Read the full article as featured in the Norfolk Law Society Journal, Spring 2009 edition on our translation services website.

Prestige Network can be contacted on 01635 866888